Assessment Kit-ICTSS00092 Technical Help Desk Support Skill Set MSL equipment and machinery AUMATK013 Monitor

equipment and machinery AUMATK013 Monitor and maintain automotive equipment AUMGLM011 Apply heavy vehicle standards AUMGQA001 Apply workplace technical quality standards AUMGTA011 Read and interpret work orders and working drawings AUMGTM005 Read and interpret engineering drawings and determine requirements AUMGTW001 Perform basic welding

Units of competency MSMWJ302 Operate a drain cleaning system MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit MEM09002B Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCFAM009 Facilitate family intervention strategies CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-ICTSS00092 Technical Help Desk Support Skill Set MSL equipment and machinery AUMATK013 MonitorOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of