SCORM Compliant Package-FNSASIC312 Provide personal advice on non-relevant financial products TLI The trainers/teachers can then adjust

The trainers/teachers can then adjust lessons/sessions

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units VU23489 Recognise letters of the alphabet and their sounds in extremely familiar words VU23490 Use extremely familiar strategies to participate in learning VU23491 Recognise and copy extremely familiar words VU23492 Participate in extremely familiar spoken exchanges VU23493 Recognise

Units of competency MSMSUP382 Provide coaching/mentoring in the workplace TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

SCORM Compliant Package-FNSASIC312 Provide personal advice on non-relevant financial products TLI The trainers/teachers can then adjust* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.