SCORM Compliant Package-CPPREP5010 Manage customer service activities in the property industry Graduate Diploma refer toSuperseded Training Products Policy

refer toSuperseded Training Products Policy

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

construction and repair AHCINF302 Plan and construct an electric fence AHCINF303 Plan and construct conventional fencing AHCIRG336 Operate and maintain gravity fed irrigation systems AHCIRG337 Measure irrigation delivery system performance AHCIRG339 Monitor soils under irrigation AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

We hire subject matter experts to write our learning resources to ensure they are industry and workplace relevant and current

facilitate and review all aspects of case management CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRP003 Reflect on and improve own professional practice Elective units CHCMHS001 Work with people with mental health issues CHCCCS017 Provide Loss and Grief Support CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCCS014 Provide Brief Interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CPPREP5010 Manage customer service activities in the property industry Graduate Diploma refer toSuperseded Training Products Policy* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.