SCORM Compliant Package-AURACA001 Respond to customer needs and enquiries in an automotive workplace Learner Resources (Q) Core units FSKLRG011 Use routine

Core units FSKLRG011 Use routine strategies for work-related learning Elective units FSKNUM014 Calculate with whole numbers and familiar fractions

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSFLT503 Promote basic financial literacy skills FNSFLT501 Assist customers to budget and manage own finances FNSFLT502 Facilitate customer awareness of the Australian financial system and markets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAIND211 Develop and apply creative arts industry knowledge TLILIC0005 Licence to operate a boom-type elevating work platform (boom length 11 metres or more) CUASTA212 Assist with bump in and bump out of shows CUAWHS312 Apply work health and safety practices TLILIC0003 Licence to operate a forklift truck RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

enter and verify programs in supervisory control and data acquisition systems* * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AURACA001 Respond to customer needs and enquiries in an automotive workplace Learner Resources (Q) Core units FSKLRG011 Use routine* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.