Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful
implement and review quality framework BSBMGT608 Manage innovation and continuous improvement CHCLEG003 Manage legal and ethical compliance * We can develop additional elective units that are not listed on request (Please contact us for further information)
aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency BSBPMG539 Manage project governance BSBLDR602 Provide leadership across the organisation BSBOPS602 Monitor corporate governance activities * We can develop additional elective units that are not listed on request (Please contact us for further information)
electrical apparatus and circuits UEEEL0069 Select and arrange equipment for special LV electrical installations UEERA0036 Establish the basic operating conditions of vapour compression systems * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learner Guide-MSFUP3027 Cut and sew canvas and acrylics SHB Core units SIRRSTR001 Undertake strategicOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce