Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate III Core units AHCWHS402 Maintain workplace

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness FBPFSY3003 Monitor the implementation of food safety and quality programs Electives AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS40 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

and assemble engineering components MEM05037 Perform geometric development MEM08007 Control surface finish production and finished product quality MEM08009 Make up solutions MEM08011 Prepare surfaces using solvents and/or mechanical means MEM08014 Apply protective coatings (basic) MEM09003 Prepare basic engineering drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and use ICT-based educational platforms TAEDEL802 Use e-learning with social media TAELED801 Design pedagogy for e-learning Electives TAELED803 Implement improved learning practice BSBRES801 Initiate and lead applied research * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL304 Implement soil improvements for garden and turf areas AHCTRF309 Implement a grassed area maintenance program AHCWHS301 Contribute to work health and safety processes Elective units AHCARB314 Implement a tree maintenance program AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency RIIDES302D Inspect

Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate III Core units AHCWHS402 Maintain workplaceOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of