SCORM Compliant Package-AURTTA004 Carry out servicing operations HLTINFCOV001 Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

HLTMSG010 Assess client massage needs

Core units CPCCWHS1001 Prepare to work safely in the construction industry UEECD0007 Apply work health and safety regulations

Core units BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices ICTICT443 Work collaboratively in the ICT industry ICTICT451 Comply with IP

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCVE1011 Undertake a basic construction project CUAWHS312 Apply work health and safety practices CUASET211 Develop basic skills in set construction CPCCWHS2001 Apply WHS requirements

SCORM Compliant Package-AURTTA004 Carry out servicing operations HLTINFCOV001 Core units SIRXCEG001 Engage the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.