Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines Paperback sustainable living film students

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Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines Paperback sustainable living film studentsThose who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customers Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises